Services Guide
We know there's a lot of fish in the sea.
Why choose Big Fish?
We believe in putting people at the center of everything we do. Most companies that are the size of Big Fish outsource their day-to-day support to a call center, but establishing a relationship to our clients is central to what we do at Big Fish. Our clients have the comfort and dependability of talking to the same technicians when they call.
Big Fish Technology is committed to providing top-tier technology solutions to meet your needs. We tailor fit IT solutions that best suit your company by offering a wide range of service options, including our 24/7 support plans Secure 360 and Worry Free Support, and add-on professional services.
We're happy to talk through your options and help put together the best plan for you. Give us a call today!
Core Support Services
Secure 360 is our advanced cybersecurity solution, designed to protect our clients from digital threats. This package includes robust protection tools, monitoring capabilities and incident response services, including:
- Business-Grade Anti-virus
- Endpoint Detection & Response
- Managed Detection & Response
- Email Anti-phishing/Spam
- Dark Web Monitoring
- Vulnerability Management
- Password Management
- Security Awareness Program
- All day-to-day services included in Worry Free Support
Worry Free Support offers comprehensive IT support without the cybersecurity stack. This service is ideal for businesses seeking reliable technical support and maintenance for their users from keyboard to cloud.
- User-based service desk support from our Atlanta-based team
- Managed network
- Cloud server management
- Access to consulting and additional support for projects
- Regular hours and after hours availability
Additional Services
Endpoint Backup
Endpoint Backup ensures secure and reliable image backups for desktops and laptops, giving our clients peace of mind for only $20 a month.
Other Third-Party Services
We offer various third-party services tailored to our clients' needs, such as software licenses, cloud storage solutions, and more.
Our strategic partnerships allow us to provision Internet and VoIP services, equipment, infrastructure, and other cloud solutions for better deals than direct from the provider.
Pricing varies depending on the service provider. Contact us for more information.
Hourly Rates for Non-Scoped Projects
We offer additional support for service requests and projects outside the scope of Secure 360 or Worry Free Support.
FAQ
How long has Big Fish been in business?
Big Fish Technology was founded in May 2002. While the IT landscape has changed dramatically in the years since our founding, we remain committed to changing with it and staying at the forefront of technology and innovation for our clients.
What sets Big Fish apart from other managed service providers?
We are a people-first IT company. Most companies of similar size to Big Fish outsource their day-to-day support to a remote call center or service desk. We believe this negatively impacts familiarity, dependability, and peace of mind for our clients. Our technicians understand that it is a human being that picks up the phone and makes a call. Techs are trained to make sure the person is ok first, and if not to let them know they are in good hands before getting to work on the technical problem. We want our clients to feel better when they talk to someone they know, and our small on-site team helps us to establish lasting relationships with our clients.
I have been with Big Fish Technology for years. Why are prices changing now?
We appreciate the continued support of our longtime clients, and we understand that this is a significant change. We value your business and have always strived to provide you with the best support without raising prices. Unfortunately, this has been to Big Fish's detriment. It is now time for these prices to increase to ensure we can continue to offer you the highest level of protection and support.
With these changes, we are excited to announce that we have integrated a robust security stack into our service offerings. We have essentially become a security-first IT company. This means that we are now offering this comprehensive security stack as part of our service to all our existing clients. We are here to help you understand the new program and how it will benefit your business.
What happens when I call during regular hours? What if I need support after hours?
Big Fish is completely employee-based during regular hours. Most companies the size of Big Fish outsource the day-to-day support to a call center or outside service desk, but if you call our service desk during regular hours you will be speaking directly to one of our technicians.
We do use a message center after hours which takes a message and then calls our on-call technician, taking the "wait on hold" time away from our clients. For 24/7 support services outside our regular hours we do use the ConnectWise/Continuum service desk.
What geographical locations do you cover for support?
Big Fish Technology serves the Atlanta area for direct and remote support. We are worldwide for remote support, with direct options.
My company must meet industry compliance standards. Can you help with that?
BFT can help with compliance requirements if needed. We have several clients with a variety of different compliance requirements, including PCI, FINRA, HIPAA, and SOC.
What happens if my company grows?
One of the benefits of using a managed service provider is the ability to easily scale IT services to meet your current needs. Big Fish's day-to-day support plans are based around your number of users and endpoints, so they can easily be scaled up or down to meet your needs.
More questions? We're happy to answer them!